At The Nova Leather, we strive to make your shopping experience smooth and hassle-free. From the moment you place an order to the day it arrives at your doorstep, we ensure a reliable and transparent process. Below are the details of our shipping, tracking, and returns policy.
Shipping Information
Following are the shipping methods we offer:
Free Worldwide Shipping: 13-16 Business Days
Expedited Shipping: 6-8 Business Days – £15
Order Cut-Off Time: Orders placed before 8:00 PM (GMT) will begin processing the same day. Orders placed after this time will be processed on the next business day.
Please note that delivery times may vary based on your location and unforeseen factors like customs clearance delays or peak shopping seasons. Custom jackets may require additional time due to personalized designs.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking link to monitor its journey. You can also check your order status on our Order Tracking Page.
If you do not receive tracking details within the expected timeframe, feel free to reach out to us at [email protected], and we’ll be happy to assist.
Frequently Asked Questions (FAQs)
When will my package be shipped?
Orders are processed within 3–4 business days. After dispatch, you will receive a tracking number to keep track of your delivery.
Can I change my shipping address after placing an order?
Yes, as long as your order hasn’t been dispatched. Please contact us at [email protected] or call our support team as soon as possible.
What if my order is delayed?
If your order takes longer than expected, contact us. We will coordinate with the courier to provide updates and find a resolution.
What happens if I am not available at the time of delivery?
If you are unavailable, the courier may leave a delivery attempt notice or arrange a redelivery. You can also provide instructions for an alternate recipient.
Returns & Exchanges
If you need to return or exchange an item, please review our Returns and Refund Policy for full details. Returns are accepted within 30 days of delivery, and items must be unused and in their original packaging.
Courier Services
We partner with reputable courier services such as DHL, FedEx, USPS, and UPS to ensure safe and timely deliveries. Please note that we do not ship to FPO, APO, or PO Box addresses for security reasons.
For any further questions, feel free to contact us. We are always here to help.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authorities. These charges are not included in our product prices or shipping costs and must be paid by the customer upon delivery, as per local laws and regulations. Unfortunately, we have no control over these charges or potential customs delays.
Contact Information
- Email: [email protected]
- Phone: +44 7414 681433
- Address: Prime Abd Sam, Universal Square, Devonshire Street North, Ardwick, Manchester, M12 6JH, United Kingdom
- Customer Service: Monday – Friday: 8:00 AM to 8:00 PM (London, UK (GMT))
- Response Time: We aim to respond within one business day.
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